Trung Phan Revisits Citrini's 2028 Memo on Consumer AI Agents
Trung Phan highlights a passage from Citrini's 2028 Memo describing how consumer AI agents could dismantle the economy's rent-extraction layer, such as passive subscriptions and sneaky introductory pricing. He quotes a user whose AI agent got a $250 Delta credit and rebooked a delayed flight.
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“It started out simple enough. Agents removed friction. Subscriptions and memberships that passively renewed despite months of disuse. Introductory pricing that sneakily doubled after the trial period. Each one was rebranded as a hostage situation that agents could negotiate. The average customer lifetime value, the metric the entire subscription economy was built on, distinctly declined.”
Ejaaz @cryptopunk7213Flight delayed 7 hours - asked Muse to file for compensation. 5 mins later i had $250 credit in my delta account. it even found and rebooked me a new flight.
it just figured everything out. even responded to the support email itself.
shit feels like magic.

